You don’t have all the answers. Sure, you might agree in principle, but most days you live life like you know it all. After all, grown-ups are supposed to know what’s going on and asking questions makes it feel like we don’t have it together.
If you want to know what’s really going on you have to listen deeply. Check your biases and assumptions at the door, and be fully present with another human being.
Get into their world. Feel what they feel. Be transformed by their perspective. Be moved by their story. Only when we fully give ourselves over to another person’s experiences can we learn what we need to solve their problems.